Gerard ONeill, revealed that customers will become ever more knowledgeable and dis¬cerning as offerings increase and other operators enter the market. He remarked in the report that businesses will catch to deal with customers who will progress to unprecedented choice of alternative providers and who will be confronted with altogether new ways of buying and paying for products and services. According to analysts at course catalog, another Irish consultancy company, banks will get under ones skin to become apply to this new environment and will have to adopt progressive practices to pro¬tect their positions. Judging from the number of changes introduced in AIE, this was not ah un¬parkland view. Indeed change will be the order of the day for companies wanting to attract new customers. As a course catalog report on the financial services sector puts it: A company that focuses on defending its historical entitlement will little by little be worn down. And with the current pace of change, defeat may not always be gradual.4 In particular, the report pointed to a number of areas that required attention from executives: Increased competition The most fast nemesis has come from UK providers targeting the Irish market to increase the brashness of their utter margin products, through low cost channels.

The violet Bank of Scotland has been in the Irish market for some cadence through ownership of Ulster Bank. More recently, Northern Rock, MBNA and Bank of Scotland have entered the Irish market and although offering different value propositions (ranging from phone-based deposits to low interest credit card services and mortgage packages), these companies have reported a strong uptake of interest from Irish consumers. Commentators believe a pan-European brand to be the biggest future panic; however, a telesales or internet banking service to Ireland could equally 4 Prospectus Report (1999) Future channel warfare - a threat to the status quo, online report, www.prospectus.ie. operate from the US. Such competitors are... If you want to get a full essay, order it on our website:
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