Assignment T1 - Taqa

|Candidate |Alan West |Assessor |Carolyn Baker | |Date |seventeenth October 2010 |Workplace |Taylor Hobson | |Observation ?( |Witness discourse? |Professional discussion ? Product ? Reflective Account ? | | | | |It is a busy clock time in Alan Wests department. I am spy Alan during this period.

| | | | | |During my observation, Alans phone rang. He answered in accordance with phoner guidelines, announcing who he is and the department | | |he works in. He answered in a very polite assertive way, using the prognosticate correctly. Alan greeted his internal customer in an open | | |and friendly manner. He quickly checked the AS400 to see what the lady likes to be called Alan tell this makes customer service more | | |personal and they are impress by this. The caller, a lady, was from a motor company ground in Valencia, Spain. The lady is angry that| | |she has received a force which has some incorrect details on it. Alan works to simmer down the customer down by remaining confident and | | |focussed on what the caller is saying and listening actively for clues. He makes positive sounds in response to the caller which shows... If you want to regulate a full essay, order it on our website: Orderessay

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